Refund policy
At PlushToyWorld, we want every customer to feel confident and satisfied when shopping with us. We understand that sometimes a product may not meet expectations or an issue may occur during shipping. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges may be processed.
By placing an order on PlushToyWorld, you agree to the terms outlined below.
Return Eligibility
Customers may request a return within 30 days of receiving the item if the product meets the following conditions:
• The item is unused and in its original condition
• The product is returned in its original packaging
• The product has not been damaged by misuse or improper handling
• Proof of purchase (order confirmation or receipt) is provided
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain products cannot be returned for hygiene and safety reasons. These include:
• Used or washed plush toys
• Products damaged by the customer
• Items returned after the return window has expired
• Clearance or final sale items
If a product arrives defective or damaged, please contact our support team for assistance.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the package.
When contacting our support team, please include:
• Your order number
• Photos of the product
• Photos of the packaging
• A short explanation of the issue
Our team will review the request and arrange a replacement or refund when appropriate.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team.
- Provide your order number and reason for return.
- Wait for return approval and instructions.
- Carefully package the item and send it to the return address provided.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refund Process
Once a returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to your original payment method.
Please allow:
• 3–7 business days for processing
• Additional time depending on your payment provider
Shipping costs are generally non-refundable unless the return was caused by an error on our part.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item (if eligible) and place a new order.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider.
- Contact your bank.
If you still need assistance, please contact our support team.
Policy Updates
PlushToyWorld reserves the right to modify this policy at any time. Any updates will be posted on this page.